STANDARD TERMS AND CONDITIONS OF SALE
These conditions apply to the sale and purchase of goods from our website www.sugarshoes.co.uk ("goods"). Please read these terms and conditions carefully before ordering any goods from our site. You should understand that by ordering any of our goods you agree to be bound by these terms and conditions.
1 Information About Us
www.sugarshoesdirect.co.uk is a site operated by Sugar Shoes, a trading division of Amber Dudes Limited, a private limited company (company number: 02912747 and VAT number: 648481603) whose registered office (and trading address) is at Clampett House, Hazell Drive, Celtic Springs Business Park, Newport NP10 8FY.
References in these terms and conditions to "we" or "us" means Amber Dudes Limited trading as Sugar Shoes.
2 Contract Formation
We accept orders for goods made online via our website sugarshoes.co.uk only. After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order is an offer to us to purchase the goods subject to these terms and conditions. All orders are subject to acceptance by us and a contract will not be formed between you and us for the purchase of goods until we issue an e-mail confirming dispatch of the goods (the "Dispatch Confirmation").
3 Availability of goods
3.1 If for any reason beyond our reasonable control we are unable to supply the goods or any of them to you we will notify you at the earliest opportunity by e-mail to the e-mail address you have provided to us.
3.2 If any of the goods are out of stock we will endeavour to specify this on our website. If, however, you place an order for goods which we subsequently discover to be out of stock, we will endeavour to inform you of this and to notify you of the likely timescales for delivery of such goods.
4 Right to Cancel
4.1 You may cancel a Contract for any reason within twenty-eight (28) days from your receipt of the goods. In this case, you will receive a full refund of the price paid for the goods subject to compliance with our refunds policy (set out in clause 9).
4.2 In order to cancel a Contract, you must inform us in writing by completing the Returns Form and returning the good(s) with the Returns Form in the same condition in which you received them at your own cost and risk within 28 days from your receipt of the goods. You have a legal obligation to take reasonable care of the goods while they are in your possession and should obtain a certificate of posting from the Post Office or send the goods back via Special Delivery. If you fail to comply with your obligation to return the goods in the same condition in which you received them, any refund shall be at our discretion.
4.3 The Returns Form should be completed and enclosed with the goods which should be securely packaged and returned to us at the following address: Sugar Shoes Ltd, Internet Returns, Units 23 & 24 Leeway Industrial Estate, Newport, NP19 4SL.
4.4 If you do not return the goods within the timescales above, you will be deemed to have accepted the goods and will not be entitled to a refund.
4.5 Nothing contained in these terms and conditions affects your statutory rights.
5 Price
5.1 The prices payable for the goods are the prices set out on our website at the time that you place an order (the "Price"). The Price is inclusive of VAT but does not include our charges for delivery of the goods which will be charged at the rates applicable at the date you place your order displayed in the checkout section of our website. If, by mistake, we have under-priced any of the goods, we will not be liable to supply those goods to you at the incorrect price, provided that we notify you before dispatch of the goods concerned.
5.2 If you order goods from our site for delivery outside the UK, the goods may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing the order.
5.3 Please also note that you must comply with all applicable laws and regulations of the country for which the goods are destined. We will not be liable for any breach by you of any such laws.
5.4 We reserve the right at any time to vary the Price to reflect any increase in costs to us which is attributable to factors beyond our control; including, but not limited to, any variation in the cost of materials, transport, labour or other production costs, duties or taxes. We shall notify you of any such price increase prior to delivery and you shall be permitted to cancel the order (or part thereof) relating to such goods at any time prior to delivery without incurring any charges in respect of such cancellation.
5.5 We may from time to time offer discounts, special offers or promotions in relation to the Price or any of the goods. We will endeavour to specify the length of time for which such discounts, special offers or promotions will be available, but please note that these will be subject to stock availability.
6 Payment
6.1 The Price together with the applicable delivery charge will be payable by you at the time your order for goods is placed except where the goods are out of stock, in which case the Price for such goods will be payable on dispatch of the goods by us.
6.2 Payment can be made online or on the telephone using any of the following debit or credit cards: Solo, Mastercard, Maestro, Laser, Visa, Visa Delta, Visa Electron and Visa Purchasing. Payment is made via the "WorldPay" pay system. Find out more about WorldPay
7 Delivery
7.1 Delivery will be made to the address specified by you on the completed order form. All deliveries are by courierand/or Royal Mail.
7.2 We will endeavour to deliver to customers within the United Kingdom as follows:
Standard Delivery - within 3-4 Working Days (i.e. Monday to Friday, excluding weekends and UK public holidays) after we receive your order. - Express Delivery - within 1 Working Day (providing that the order is placed before 10.00am on the previous Working Day of receipt of order).
7.3 Any delivery dates provided by us will be estimates only and you will not be entitled to refuse to accept late delivery or treat late delivery as a breach of contract by us.
7.4 We will not deliver to a post office box (PO Box) address. We also reserve the right not to deliver to a communal post office address. The address supplied by you must have a valid postcode.
7.5 All goods must be signed for on delivery at the address. If no-one is at the address when delivery is attempted the goods may be retained by the driver, in which case the driver will leave notification of attempted delivery and will telephone to rearrange or will return to redeliver the goods the following working day. If we have to return to deliver the goods on a separate occasion a further delivery charge may become payable.
8 Ownership of Goods
Ownership of the goods will pass to you when the goods have been delivered to you. The goods will not be dispatched until we have received payment in full cleared funds of the Price, together with any delivery changes payable by you.
9 Refunds/Defective Goods
9.1 If you return goods to us because you have cancelled the Contract (in accordance with clause 4), we will process the refund due to you as soon as possible and, in any case, within 30 days of our receipt of the returned goods. In this case, we will refund the price of the goods in full, including our delivery charge. However, you will be responsible for the cost of returning the goods to us.
9.2 If you wish to obtain a refund because the goods are defective, the goods must be returned to us in the same condition in which you received them within twenty-eight (28) days from the receipt of the goods. We will examine the returned goods and will notify you regarding your eligibility for a refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within thirty (30) days of the day we confirmed to you via e-mail that you were entitled to a refund. Goods returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the goods to you and the cost incurred by you in returning the item to us.
10 Our Liability
10.1 Nothing in any of these conditions:
(a) limits our liability under part 1 of the Consumer Protection Act 1987 or for death or personal injury caused by our negligence; or
(b) affects your rights under Sections 12 to 15 of the Sale of Goods Act 1979 (as amended) or any other statutory rights which you have as a consumer.
10.2 We shall not be liable to you for:
(a) any statement made (unless fraudulent); or
(b) any indirect, special or consequential loss, costs or expense arising out of or in connection with the supply of the goods.
10.3 Save in respect of death or personal injury caused by our negligence, our entire liability under or in connection with the Contract shall not in any event exceed the Price.
11 Events outside our Control
If we are unable to perform any of our obligations under the Contract by reason of any event or circumstances beyond our control including, for example, non-availability of materials or other items from our suppliers, such failure shall not be regarded as a breach of obligations and/or the contract until such time (if any) as we shall be able to perform such obligations.
12 Termination
Without prejudice to any other rights which may be available to you whether under these conditions or at law, if you:
(a) breach any of the provisions of the Contract; or
(b) become insolvent
we shall have the right to terminate the Contract on giving you written notice.
13 Entire Agreement
13.1 Unless agreed otherwise in writing between you and us, these terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior arrangement, understanding or arrangement between us, whether oral or in writing.
13.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.
14 Right to Vary these Terms and Conditions
14.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.
14.2 You will be subject to the terms and conditions in force at the time that you order goods from us, unless any change to these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the goods).
15 Rights of Third Parties
Neither us nor you intend that any of these conditions should be enforceable, by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise, by any person who is not a party to the Contract.
16 Governing Law and Jurisdiction
These conditions and the Contract shall be governed by and construed in accordance with the laws of England and Wales.
If any of these conditions (or part thereof) is held by any court or other competent authority to be invalid, void or unenforceable it shall be deleted and the remaining conditions shall continue in full force and effect and if necessary be amended so far as may be required to give effect to these conditions.
17 Contact Us
If you have any questions, comments or complaints please contact us by email on info@sugarshoes.co.uk or telephone us on 01633 654040. |
